Privacy Policy

1. Information We May Collect

The information collected depends on the features, devices, permissions, and Services you use.

2. How We Use Information

We may use information to:

• Create and secure your account.
• Pair and manage connected devices.
• Provide live viewing and playback.
• Deliver alerts and notifications.
• Enable device sharing.
• Provide cloud functionality where selected.
• Operate smart detection and AI-enabled functionality.
• Diagnose technical problems.
• Improve reliability, performance, and user experience.
• Detect and prevent unauthorized activity, abuse, or fraud.
• Provide customer support.
• Deliver software and firmware updates.
• Meet applicable legal and regulatory obligations.

We do not use personal information for purposes incompatible with this Policy without an appropriate legal basis or additional notice where required.

3. Video and Audio Privacy

Camera footage can contain highly sensitive information about homes, workplaces, family members, visitors, and other individuals.

HOUM processes video and audio only as necessary to provide the functionality you enable, subject to applicable settings, product architecture, and legal requirements.

Users are responsible for placing and operating cameras lawfully and for obtaining consent where required.

4. How Information May Be Shared

We may share limited information with service providers where necessary to operate HOUM, including providers supporting:

• Cloud infrastructure
• Data storage
• Push notifications
• Authentication
• Customer support
• Security
• Analytics and diagnostics

Service providers are expected to process information according to contractual obligations and applicable privacy requirements.

We may also disclose information where required by applicable law, valid legal process, or where reasonably necessary to protect users, rights, safety, systems, or Services.

If a corporate restructuring, merger, acquisition, or transfer occurs, information may be transferred subject to applicable legal protections and notice requirements.

We do not sell your private camera footage as a commercial data product.

5. Data Security

We apply technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the relevant system architecture, these measures may include:

• Encryption during transmission
• Encryption of appropriate stored information
• Authentication and access controls
• Secure communication protocols
• Infrastructure monitoring
• Vulnerability management
• Security updates
• Restricted administrative access

While we continuously work to protect our Services, no internet-connected technology can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to provide requested Services, or to satisfy applicable legal requirements.

Retention periods may differ based on:

• Type of information
• Product configuration
• Storage method
• Subscription plan
• User settings
• Security requirements
• Applicable law

Cloud recordings, where offered, may have plan-specific retention periods.

7. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

• Access personal information.
• Correct inaccurate information.
• Request deletion of eligible information.
• Withdraw consent where processing relies on consent.
• Manage app permissions.
• Manage notification preferences.
• Manage shared-device access.
• Request information about applicable data-processing practices.
• Raise a privacy complaint or grievance.

Some information may need to be retained where required by law or for legitimate security, fraud-prevention, dispute, or compliance purposes.

8. Account and Data Deletion

Where supported, you may request deletion of your HOUM account through the application or designated support channel.

Account deletion may result in loss of access to connected devices, cloud recordings, preferences, shared access, subscriptions, or other associated Services.

Before deleting an account, users should export or preserve any information they are entitled to retain and wish to keep.

9. Children’s Privacy

HOUM is not intended for independent use by children below the minimum age permitted under applicable law.

If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take appropriate steps to address it.

10. International Data Processing

Depending on where the Services operate and the infrastructure used, information may be processed in countries other than the country where you reside.

Where required, appropriate safeguards will be used for international transfers of personal information.

Specific data-hosting or residency commitments, if applicable to your HOUM service, will be communicated through relevant product or legal documentation.

11. Third-Party Services

HOUM may integrate with third-party services or platforms. Information processed independently by those providers is governed by their respective privacy policies.

We recommend reviewing the privacy settings and policies of third-party services before enabling an integration.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our products, technology, security practices, or legal requirements evolve.

If a change materially affects how personal information is handled, we will provide notice where required by applicable law.

Our Privacy Commitment

Your camera. Your space. Your privacy.

HOUM is designed to provide intelligent connected security while giving users meaningful visibility and control over their devices, permissions, recordings, and account information.